The United States Embassy in Accra has announced a change in its visa services operations.
Effective August 26, 2024, the Embassy will transition to a new visa services provider which will be made known on the US Embassy website.
Consequently, access to the current visa service provider’s website and services will cease on August 16, 2024.
During the transition period, from August 16 to August 26, applicants will not be able to make new visa appointments, cancel or reschedule existing appointments, or access customer service.
However, all current nonimmigrant visa interview appointments remain valid.
Key Information for Visa Applicants:
- Interviews Scheduled on or Before August 16: Applicants can continue to access their accounts at ustraveldocs.com to review appointment details and contact customer service as necessary. No further action is required.
- Interviews Scheduled Between August 16 and August 26: Applicants must print their appointment confirmation letters before August 16. They will not be able to cancel or reschedule appointments or access customer service during this period. It is strongly encouraged to attend the scheduled interviews. If an applicant fails to appear, instructions for rescheduling will be available after August 26.
- Interviews Scheduled for August 26 or Later: Applicants must also print their appointment confirmation letters before August 16. Beginning August 26, they will need to create new user accounts on the new visa services website to manage their appointments and contact customer service.
Action Required for Different Applicant Groups:
- Applicants Who Have Paid the Visa Fee but Not Scheduled an Interview: It is advised to schedule visa appointments as soon as possible and follow the instructions based on the interview date.
- Applicants Planning to Travel in August or September Who Have Not Paid the Visa Fee: It is recommended to pay the visa fee and schedule appointments immediately, noting that slots are limited. If unable to schedule before travel, consider waiting until after August 26 to begin the visa process.
However, all current non immigrant visa interview appointments remain valid.
Key Information for Visa Applicants:
– Interviews Scheduled on or Before August 16: Applicants can continue to access their accounts at ustraveldocs.com to review appointment details and contact customer service as necessary. No further action is required.
– Interviews Scheduled Between August 16 and August 26: Applicants must print their appointment confirmation letters before August 16. They will not be able to cancel or reschedule appointments or access customer service during this period. It is strongly encouraged to attend the scheduled interviews. If an applicant fails to appear, instructions for rescheduling will be available after August 26.
– Interviews Scheduled for August 26 or Later: Applicants must also print their appointment confirmation letters before August 16. Beginning August 26, they will need to create new user accounts on the new visa services website to manage their appointments and contact customer service.
Action Required for Different Applicant Groups:
– Applicants Who Have Paid the Visa Fee but Not Scheduled an Interview: It is advised to schedule visa appointments as soon as possible and follow the instructions based on the interview date.
– Applicants Planning to Travel in August or September Who Have Not Paid the Visa Fee: It is recommended to pay the visa fee and schedule appointments immediately, noting that slots are limited. If unable to schedule before travel, consider waiting until after August 26 to begin the visa process.
Source: www.graphic.com.gh
